Measuring Outcomes Masterclass
"The day was very practical and involved each of the small group of delegates using their own case study to apply the principals discussed throughout the day. I would highly recommend the course to anyone who wishes to understand the impact of actual or potential investments, particularly in areas there outcomes are difficult to articulate or quantify."
- Diliana Karailieva, Business Support Manager, Dalkia Bio Energy Ltd
One of the core concepts of SROI is that it is an outcomes-based evaluation approach. In many applications of SROI, stakeholders help inform outcomes which they define as changes in behaviour, feelings and attitudes. These “soft” outcomes may be just as valuable, from the perspective of those benefiting from an intervention, as more traditional “hard” outcomes such as reduction in criminal activity or increase in earnings.
SROI practitioners need to be ready to measure change in personal, subjective well-being. Collecting robust data on “soft” outcomes is one of the most challenging aspects of an SROI analysis. nef has worked for over a decade with youth clubs, gardening groups and residential care homes, and many others, develop tools and approaches which allow organisations to articulate the social value of what they do, from the perspective of those they are ultimately trying to help. nef’s Centre for Well-being is a world-leader in defining effective questions which allow for a rich understanding of the many different components of well-being.
This course provides in-depth and practical ‘how to’ guidance on outcomes measurement. We will discuss how to define appropriate indicators from a theory of change which capture change over time (“distance travelled”), and how to integrate data results into an SROI analysis. We will share examples of where measurement has been particularly successful, and the factors which encourage monitoring and evaluation to be integrated as part of programme delivery.
The course assumes working knowledge of SROI. The course will cover:
- Refresher: The definition, measurement and valuation of outcomes in SROI
- Moving from binary constructions (yes/no) to distance-travelled measures
- Overview of existing outcomes data collection tools, including an introduction to the Outcomes Star www.outcomesstar.org.uk
- Consideration of financial proxies in defining appropriate distance-travelled outcomes
- Approaches to deadweight and attribution for distance-travelled measures
- Tips for organising and managing systematic data collection
- Options for integrating distance-travelled tools into an SROI model
9.30am – 4pm on 7 March 2013
nef offices, 3 Jonathan Street, Vauxhall, London, SE11 5NH